A renowned hospitality group operating multiple luxury hotels in Greece is currently seeking a Training Coordinator to join its team. This position is vital in ensuring hotel staff are well-trained and equipped to provide exceptional guest experiences. The role reports directly to the Group HR Talent & Development Manager and indirectly to the Group HR Director.

Main Responsibilities:

• Develop and Deliver Training Programs: Organize and implement training sessions for new and existing employees on key topics such as customer service, safety protocols, and professional development.
• E-learning Platform Management: Administer and manage online training courses, tracking progress and engagement.
• Trainee Coordination: Oversee all aspects of trainee management in collaboration with department managers, external partners, and the HR team.
• Create Training Materials: Develop resources such as manuals, videos, and guides to enhance the learning experience.
• Performance Appraisal Support: Participate in performance appraisal processes, identify training needs, and collaborate with managers to address them.
• Evaluate Training Effectiveness: Monitor the impact of training programs and make necessary adjustments to improve outcomes.
• Maintain Training Records: Keep accurate records of training activities, attendance, and progress, ensuring compliance with reporting requirements.
• Orientation Sessions: Plan and conduct orientation for new hires, covering essential information like safety, company culture, and benefits.
• Career Development Events: Actively participate in career days and related activities, including conducting interviews and supporting employee career training.
• Additional HR Projects: Provide support for various HR initiatives and projects as needed.

Requirements:

• Education: A bachelor’s degree in hospitality management, human resources, or a related field is preferred. A master’s degree is considered a plus.
• Experience: At least 1–3 years of experience designing and delivering training programs, ideally in the hospitality sector.
• Skills: Strong communication, organizational, and problem-solving abilities. Proficiency in MS Office and e-learning tools, with excellent command of Greek and English.

Compensation:

• Competitive compensation aligned with experience and qualifications.
• Bonus opportunities based on performance.
• Comprehensive benefits package, including health insurance and additional leave days.
• Free meals and other employee perks.

Join a dynamic team in the hospitality industry, where your contributions to training and development will directly enhance guest satisfaction and employee growth. If you are passionate about creating impactful learning experiences and driving excellence, we look forward to receiving your application.